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Available 24/7 at
(090) 123-4567
Free standard shipping on orders over $99
Estimated to be delivered on 12/01/2022 - 15/10/2022.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Tilla offers nationwide shipping within Pakistan. We aim to deliver your products quickly and safely to your doorstep, regardless of where you are in the country.
Orders are typically processed within 1-2 business days after your order is placed. Once your order has shipped, you will receive a confirmation email with tracking details.
Delivery times may vary depending on your location:
Shipping costs are calculated at checkout based on your order size and location. We strive to keep our rates affordable for all our customers.
Once your order is shipped, a tracking number will be provided so you can follow your package’s journey. Please allow 24 hours for the tracking to update.
---If you’re not satisfied with your purchase, you can return items within 7 days of delivery, provided the items are in their original, unused condition with all packaging and tags intact.
The following items are non-returnable:
Return shipping charges are the responsibility of the customer unless the item received was damaged or incorrect.
If you received a damaged or incorrect item, please contact our support team within 48 hours of delivery. We’ll work to resolve the issue promptly.
---For any questions regarding our shipping and returns policy, please reach out to our customer support team at info@tilla.pk. We’re here to help make your shopping experience at Tilla smooth and enjoyable!
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